Manager: Good afternoon. 1 How can I help you?
Molly: 2 I'd like to make a complaint. I bought this mobile phone here last week and 3 there's something wrong with it. I can't make phone calls.
Manager: I see. 4 I'm terribly sorry about that.
Molly: I would like to change it for a different one.
Manager: 5 I'm afraid we can't change it.
Molly: But 6 it doesn't work!
Manager: OK, I'll see what we can do.
